Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To be eligible for a return, your
portable ice bath must be unused, in the same condition as when you received it, and in its original packaging.
Returns
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at hello@portableicebath.au.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at hello@portableicebath.au and send your item to: Lidcombe, NSW.
Shipping Returns
To return your product, you should mail it to: Lidcombe, NSW.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning a more expensive item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
Contact us at hello@portableicebath.au for questions related to refunds and returns.
This policy is written in accordance with Australian consumer law and guidelines.
